Privacy Policy

1. Who we are

FP Plumbing (“we”, “us”, “our”) is a residential plumbing service operating across the Greater Toronto Area, Ontario, Canada. This Privacy Policy describes how we collect, use, store, and protect personal information you provide through our website at fpplumbing.ca.

2. Information we collect

We collect personal information that you voluntarily provide, including:

• Full name
• Phone number
• Email address
• Property address or postal code
• Service type and description of your plumbing issue
• Any photos you choose to attach to a service request

We may also automatically collect anonymized analytics data (page views, session duration) through Vercel Analytics and Google Analytics 4, if you consent.

3. How we use your information

We use the information you provide to:

• Respond to your service request or inquiry
• Send you a confirmation of your submission
• Contact you to arrange a quote or service appointment
• Communicate about the status of work we are performing for you

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Data storage

Form submissions are delivered to our email inbox via Resend, a US-based transactional email provider. By submitting a form on this site, you acknowledge that your information may be processed on servers located outside of Canada.

We retain your information for as long as is necessary to provide you with service and fulfil any legal obligations. Contact information related to completed jobs is retained for a maximum of 2 years unless you request earlier deletion.

5. Cookies and analytics

We may use Google Analytics 4 to understand how visitors use our website. This service uses cookies and may collect anonymized usage data. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

6. Your rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

• Know what personal information we hold about you
• Request a correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to use your information

To exercise any of these rights, please email us at info@fpplumbing.ca. We will respond within 30 days.

7. Contact

If you have any questions or concerns about this Privacy Policy, please contact us: